The Supplier
The supplier is Satellite & Digital Services Ltd (SDS Ltd) of Unit 5 Brannum Crescent, Roundswell, Barnstaple, Devon, EX31 3TD and is the address where all correspondence should be sent.
Placing Orders
You are responsible for ensuring that you are ordering the correct goods, having established that they are exactly what you want in terms of specification, colour and size. Satellite & Digital Services Ltd will not accept return of goods other than damaged or faulty goods outside of the intial 7 day cooling off period.
Before purchasing from Satellite & Digital Services Ltd you are deemed to have read these terms and conditions and understood them.
Product Availability
Our web site is regularly updated throughout the day, to ensure that we provide accurate details. However, we cannot guarantee availability. Orders placed outside our warehouse open hours (9 a.m. - 5.30 p.m. UK time Weekdays) may be subject to change. We will contact you as soon as possible if this is the case.
If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorisation.
Order Cancellations
You have the right to cancel your order at any time before a confirmed delivery date free of charge.
You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing you have looked after the goods with reasonable care*.
The 7 working day cancellation period begins the day after receipt of your goods. You will have to bear the cost of returning the goods to us but original carriage costs will be refunded.
If you fail to return the goods to SDS Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.
Goods that have not been treated with reasonable care can still be returned but we reserve the right of action against consumers for breach of their statutory duty to take reasonable care*.
*Reasonable care is defined as not intentionally damaging the goods or packing in any way. For touring kits we advise that the tripod be covered with something to protect the shaft where the dish attaches as the bracket can heavily damage the tripod shaft. While we respect your rights to test the goods, the system should not need to be fully assembled to appreciate the size or to understand the alignment process.
Dish faces should not be distorted or warped in any way. Light scratching should only occur around where screws are fitted/removed.
Outside of your initial 7 days cooling off period we will accept returns under certain circumstances - please contact us to check. A 15% restocking fee and carriage costs will not be refunded against any returned items outside of the 7 working days.
If you have decided to cancel your order or wish to return your products to Satellite & Digital Services Ltd, we will refund your credit card within 30 days of cancellation. Refunds on purchases made with a credit or debit card will only be credited to the same card.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
Payment and Price
Online product pricing may be different to In Store/Telephone pricing. Products cannot be purchased In Store or over the Telephone at Online product prices. You will be quoted In Store pricing at our shop premises or over the Telephone.
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. Payment of goods is to be made in full prior to the goods being dispatched either by credit card or cleared cheque.
All prices include VAT at the current rate but are subject to change without notice.
Delivery
Delivery will be made to the address specified when you complete your order.
Should you want to change the shipping address after the goods have dispatched from us, a charge of £10 will be levied (a redirection approval is subject to your order and account status).
Orders placed before 12.00pm on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)
If delivery cannot be made to your address for reasons under our security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, SDS Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to SDS Ltd at your own cost. If you fail to return the goods to SDS Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, SDS Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, SDS Ltd will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.
For information about cost of delivery or delivery dates, please see the Delivery Of Goods page
Faulty Goods
Faulty goods within 6 months of receipt will be deemed to be defective from new so we will either collect the goods or ask for them to be returned for testing. Faulty goods returned by yourself within this time period will have carriage costs refunded. If we collect goods that do not turn out to be faulty after testing then we reserve the right to seek the cost of collection from yourself.
Goods received as faulty will be repaired or replaced with the same or similar model within a reasonable time depending upon availability from the manufacturer. If a replacement is not available then a refund excluding carriage will be made. Faulty goods outside of the first 6 months from receipt must be returned at your expense by courier and include transit damage insurance. The goods must be in the original packing wherever possible and include all accessories and instruction books. Any missing items or transit damage will be chargeable to you.
All Satellite & Digital Services Ltd warranties and technical support will not cover any product, software or components that has not been directly purchased from Satellite & Digital Services Ltd Limited. Any damage, fault or virus defecting the original Satellite & Digital Services Ltd product occurring due to user modification, including component and software implementation not supplied by Satellite & Digital Services Ltd will not be covered by any Satellite & Digital Services Ltd warranty and Satellite & Digital Services Ltd reserves the right to charge for any labour, parts and delivery charges incurred.
Satellite & Digital Services Ltd telephone support will only cover goods supplied by Satellite & Digital Services Ltd and will not cover any enquiries relating to additional components or software purchased elsewhere.
Guarantees
Manufacturer guarantees vary but are a minimum of 12 months. Electronic faulty items can either be returned to Satellite & Digital Services Ltd or alternatively taken to the nearest authorised service agent for repair. Details of which can be obtained be contacting Satellite & Digital Services Ltd. Repaired faulty items sent to Satellite & Digital Services Ltd will be returned to you at our expense.Ex. display or Refurbished stock
Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All refurbished supplied are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow our Returns procedure. In the event of a valid claim for a defect in the Refurbished Goods is made, we will either:
- Replace those Refurbished Good(s), if we have available the same Refurbished Goods(s) at the same price;
- Repair the Refurbished Good(s); or
- Offer a mutually agreeable alternative product.
Referrals and links
The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore the author is not liable for any postings or messages published by users of discussion boards, guestbooks or mailing lists provided on his page.
Copyright
The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object.
The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.
The copyright of some of the images that are used on this site is held by 3rd parties.If any copyright holder objects to such use, please use the contact address below.
Privacy Policy
If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymous data or an alias. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished.For our full Privacy Policy, please see our Privacy Statement page
Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
Payment:
We accept all major credit and debit cards, including Visa, MasterCard, Maestro, and Delta via WorldPay.
If you choose to pay by cheque we will not despatch your order until payment has been cleared.
Please make Cheques/Postal Orders payable to Satellite & Digital Services Ltd, and send them to:
Satellite & Digital Services Ltd
5 Brannam Crescent
Roundswell
Barnstaple
Devon
EX31 3TD
Please write your order number, name and address on the back of your cheque.
Complaints
If you have a complaint please contact sales@sdsdigital.co.uk.Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention.
If you find an error please contact martyn@sdsdigital.co.uk. We can accept no responsibility for information or opinions from third parties contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. If in doubt please phone or email our Sales team, who will be pleased to advise.
Specifications and product descriptions are for guidance only, and cannot be guaranteed accurate. (E&O.E) Errors and Omissions excepted.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Please note we do not debit your card until the order is dispatched, and it is at this point that our contract with you commences. You will be promptly informed if such a situation arises.
Accessibility
The government, in association with the Disability Rights Commission (DRC), has started to put a framework in place that provides accessibility to the contents of the world wide web for people with disabilities, as detailed in the Disability Act 1999.Therefore, in future, the way that websites are built will need to change. Satellite & Digital Services Ltd Ltd understands this and is currently working to produce a fully compliant site. By using this site You agree to be bound by the conditions of use set out above, including the understanding that this site does not currently meet WAI guidelines on Accessibility.
If You do not wish to be bound by these terms and conditions, You should not use this site.
